Privacy Policy

Coast to Coast Motorhome Hire ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website www.coasttocoast.rentals or hire a motorhome from us.

By providing your details to us — through our website, by phone, text, email or WhatsApp — you agree to the terms of this Privacy Policy.

We may collect and process the following personal information:

Contact details: name, email address, phone number and postal address.

Booking details: hire dates, number of guests, motorhome selected and payment information.

Driver details: driving licence information, share code and proof of address required for insurance purposes.

Payment details: bank transfer references and transaction records. We do not store full card details.

Communications: any messages, emails or enquiries you send to us.

We use your personal information for the following purposes:

To process and manage your motorhome booking and communicate with you about it.

To carry out driver licence and insurance checks with our insurers.

To process payments, deposits and refunds.

To respond to your enquiries and provide customer support.

To send you a follow-up after your hire, where you have agreed to be contacted.

To meet our legal, regulatory and insurance obligations.

We process your personal information under the following lawful bases under the UK GDPR:

Contract: to take steps to enter into and perform a hire agreement with you.

Legal obligation: to comply with our insurance and regulatory obligations.

Consent: where you have agreed to receive follow-up communications or provided photographs and stories for us to share.

Legitimate interests: to operate and improve our business and customer service.

We will keep your information confidential. We only share it where necessary, with:

Our insurers, for driver checks and cover.

Our bank and payment providers, to process payments.

Breakdown and recovery providers, in the event of a breakdown during your hire.

Regulatory or law enforcement bodies, where we are legally required to do so.

We never sell your personal information to third parties.

Your personal information is stored securely and only kept for as long as is necessary for the purposes set out in this policy, or as required by law or our insurers.

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse or alteration.

Under the UK GDPR you have the right to:

Be informed about how we use your information.

Access the personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of your information, subject to legal and insurance requirements.

Object to or restrict the processing of your information.

Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

Our website may use essential cookies and similar technologies to operate correctly and to understand how the site is used. Analytics tools, if used, collect aggregated, anonymised data to help us improve the site. You can control cookies through your browser settings.

Where you send us photographs or stories, or tag us on social media, you grant us permission to use that content on our Facebook page, website and other publications. You may withdraw this consent at any time by asking us to remove the content.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Coast to Coast Motorhome Hire Peterhead

Tel: 07503152934 or 07494458030 (text or WhatsApp)

E: coast.to.coast.motorhomes@outlook.com

W: www.coasttocoast.rentals